One shared inbox
Customer enquiries stop living on one staff member's personal phone. The whole team works from the same view of what has come in.
Inbound customer messaging
Every inbound WhatsApp message, in one place.
PRETIOSUS is a customer-messaging platform for service businesses. Connect your own WhatsApp Business Account and your team can receive, organise and reply to the messages your customers send you — without conversations getting lost across personal phones.
How it works
Three steps from a scattered inbox to a shared, organised one.
-
Connect your WhatsApp Business Account
You bring your own WhatsApp Business Account and business number. PRETIOSUS connects to it through the WhatsApp Business Platform — the number stays yours, and so do your conversations.
-
Inbound messages land in one place
Every message a customer sends arrives in a single shared inbox, with the full conversation history attached, so nobody has to ask a customer to repeat themselves.
-
Your team replies faster
Assign conversations to the right person, pick up where a colleague left off, and keep track of what still needs an answer — so enquiries get a reply instead of going cold.
Why teams use it
Built around the everyday problem of too many enquiries and too few places to track them.
Clear ownership
Assign a conversation so it is obvious who is handling it. Fewer duplicate replies, fewer enquiries that everyone assumed someone else had answered.
Faster first response
When a new enquiry is visible to the right people immediately, it gets answered while the customer is still paying attention.
History that stays put
Past messages stay attached to the conversation, so context survives staff changes, shift handovers and long gaps between visits.
Privacy taken seriously
Customer conversations are sensitive. Data handling is designed around India's DPDP Act, with access limited to the people who need it.
Inbound only, by design
PRETIOSUS is for replying to people who message you first. It is not a tool for cold outreach or unsolicited bulk messaging.
Who it is for
Service businesses where a missed WhatsApp message is a missed customer.
Clinics and healthcare providers
Patients ask about availability, timings, directions and follow-ups over WhatsApp. Front-desk teams can see those enquiries in one place, hand them to the right person, and reply without digging through a personal phone.
- Appointment enquiries answered from a shared inbox rather than one device.
- Follow-up questions kept with the rest of that person's conversation.
- Shift handovers that do not lose the thread.
Other service businesses
The same problem shows up wherever customers message a business directly to ask about availability, pricing or the status of a job — and expect a quick answer.
- Inbound enquiries from your existing WhatsApp business number.
- Multiple staff replying without stepping on each other.
- A visible queue of what still needs a response.
Privacy and compliance
A messaging inbox for a clinic holds sensitive personal information. We treat that as a core design constraint rather than an afterthought, and we operate under India's Digital Personal Data Protection Act.
- DPDP-aligned handling. Personal data is collected for a stated purpose and processed on that basis.
- Your account, your data. You connect your own WhatsApp Business Account; the number and the customer relationship remain yours.
- Access on a need-to-know basis. Conversation access is limited to the people in your business who require it.
- Rights you can actually use. Access, correction and erasure requests have a published route and a real contact address.
- No unsolicited messaging. Our terms prohibit using the platform for cold or bulk outreach.
See whether it fits your business
Tell us how your team handles inbound WhatsApp enquiries today and we will show you what PRETIOSUS would change.