Shared inbox for inbound messages
Messages customers send to your business number arrive in one place your whole team can open, rather than on a single handset.
Product
Inbound conversation management, in detail.
PRETIOSUS sits between your WhatsApp Business Account and your team. It takes the messages your customers send you and turns them into a queue your staff can actually work through.
The flow, end to end
What happens between a customer pressing send and your team pressing reply.
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Connect
You connect the WhatsApp Business Account your business already owns, using the WhatsApp Business Platform. There is no new number for your customers to learn.
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Receive
Inbound messages are delivered into PRETIOSUS and grouped into one conversation per customer, so a person who messaged last month and messages again today appears as the same thread.
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Resolve
Staff open the queue, take ownership of conversations, reply, and mark them done. What is still outstanding stays visible instead of disappearing into a scroll.
What the platform does
Grouped by the three things that matter for an inbound inbox: managing conversations, working as a team, and staying reliable.
Inbound conversation management
One thread per customer
Messages are grouped by contact so the conversation reads as a continuous history, not as disconnected fragments.
A queue of what needs a reply
Open conversations stay visible until someone handles them, so the outstanding work is a list rather than a memory.
Full conversation history
Earlier exchanges stay attached to the contact, giving whoever picks the conversation up the context of what was already said.
Team collaboration
Multiple staff, one number
Several team members can work the same business number at the same time without passing a phone around.
Assignment and ownership
Hand a conversation to a specific person so responsibility is explicit and two people do not answer the same enquiry differently.
Clean handovers
Because history and ownership travel with the conversation, a shift change does not reset the customer's experience.
Access control
Team members are given access to the conversations they need in order to do their job, rather than blanket access by default.
Reliability and trust
Built on the WhatsApp Business Platform
PRETIOSUS integrates with the WhatsApp Business Platform to send and receive on your account. We are an independent product and not affiliated with Meta or WhatsApp.
Your account stays yours
You bring your own WhatsApp Business Account. The business number, and the relationship with your customers, belong to you.
DPDP-aligned data handling
Personal data is handled under India's Digital Personal Data Protection Act, for the stated purpose of operating your inbox.
A real route for data requests
Access, correction and erasure requests go to a published address and are handled — see the data request page.
What PRETIOSUS is not
Being clear about the boundary matters as much as the feature list — both for your compliance position and for ours.
- Not a cold outreach tool. It is built for replying to people who contacted you first.
- Not for unsolicited bulk messaging. Sending unsolicited messages to lists of people is prohibited by our terms.
- Not a lead-buying service. We do not supply contact lists or customer data of any kind.
- Not affiliated with Meta or WhatsApp. We integrate with the WhatsApp Business Platform as an independent product.
Want to see it against your own workflow?
Tell us how inbound enquiries reach your team today, and we will walk through what would change.